Arete Home Review
Refund and Report-Remediation Policy

If Arete does not deliver what you purchased, we make it right.

The first remedy is usually the fastest useful one: restore delivery, correct the report, or provide the included revised submission. If an Arete-caused material problem cannot be resolved, we refund the purchase.

Effective date: August 16, 2026 Version: 2026-08-16 Operator: OnRepeat Ventures LLC

1. Our plain-English promise

If Arete does not deliver the product you purchased, we will fix the delivery or refund the purchase.

If a completed report has a material Arete-caused defect, contact us within 7 calendar days. We will provide a no-cost correction or revised submission. If we cannot make the delivered product materially conform to what was promised, we will refund the purchase.

This policy is part of the Arete Home Review Terms of Use. It applies to purchases of Arete Home Review, Inspection Translation, Listing Review, and Listing Comparison.

2. Unused purchases

You may request cancellation and a full refund within 14 calendar days after purchase if the license key has not been used to generate or begin generating a report.

Once generation begins, the purchase is handled under the delivery and remediation provisions below rather than as an unused-purchase cancellation.

3. Refunds without a remediation requirement

We will issue a full refund when we reasonably verify that:

  • you were charged twice for the same intended purchase;
  • no completed report was generated and we cannot promptly complete it without another purchase;
  • we generated the report but failed to deliver a usable PDF or report link and cannot promptly restore delivery; or
  • applicable law requires a refund.

A fraudulent or unauthorized transaction may also be handled directly by Gumroad or your payment provider.

4. Seven-day correct-or-refund process

Report a material concern within 7 calendar days after the first completed report.

A material concern is one that prevents the report from substantially providing the purchased product—for example, the report is unreadable, belongs to another customer, materially fails to use information you actually submitted, or contains a material system-generated mismatch that is Arete’s responsibility.

We may first:

  • correct the existing presentation;
  • restore the PDF or living-report link;
  • permit one no-cost revised submission using the same purchase; or
  • ask for enough information to identify the problem without requesting unrelated personal data.

If the problem is our responsibility and the available remedy does not make the product materially conform to what was promised, we will issue a full refund.

Duplicate chargeFull refund of the duplicate purchase.
No report deliveredRestore delivery promptly or issue a full refund.
Arete-caused material defectCorrect or revise first; refund if we cannot resolve it.
Missing or changed customer informationUse the included seven-day revised submission when eligible.

5. What does not automatically qualify

The following do not automatically require a refund:

  • a change of mind after a conforming report was delivered;
  • disagreement with a judgment, priority, planning range, or question to ask;
  • unknowns, assumptions, or limited specificity resulting from information you did not know or did not provide;
  • inaccurate, incomplete, mislabeled, or changed information you supplied;
  • a later professional opinion, repair quote, inspection, or event that differs from the information available when the report was created;
  • failure to download a report during the stated 90-day access period; or
  • use outside the product’s stated U.S.-centric scope.

These situations may still qualify for the included seven-day revised submission or a discretionary refund. They do not limit non-waivable consumer rights.

6. How to request help

Email reports@aretehomereview.com with the subject “Refund or Report Help.” Include:

  • the email address used for purchase;
  • the Gumroad receipt or order reference;
  • the report ID, if available; and
  • a short description of the problem.

Do not email payment-card information, a Social Security number, a full home address, or unrelated sensitive records.

7. Processing

Approved refunds are issued through Gumroad to the original payment method. Provider and financial-institution processing times control when funds appear.

Gumroad may independently handle refunds, fraud, chargebacks, or disputes under its own terms. We may provide purchase, policy-acceptance, generation, delivery, download, and report-access evidence to Gumroad as described in our Privacy Policy.

8. Chargebacks and legal rights

You may contact your payment provider as permitted by law and the provider’s rules. Contacting us first gives us the opportunity to correct the report or issue a refund more quickly, but this policy does not waive a lawful dispute right.

Nothing in this policy limits a right or remedy that cannot lawfully be waived.